Refund policy

Return & Cancellation Policy

Last updated: April 4, 2026

At Purely Fly, we value your trust and are committed to providing high-quality products and a smooth shopping experience. Please review our policy below.

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Refund Policy

We want you to love what you receive. If there’s an issue with your order, you may be eligible for a refund under the following conditions:

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. After verification, we will issue a full refund or send a replacement at no additional cost.

Incorrect Items

If you receive the wrong item, notify us within 7 days of delivery. We will arrange to send the correct item and provide return instructions for the incorrect product.

Non-Refundable Items

The following items are not eligible for refunds unless they arrive damaged or defective:

Only regular priced items may be refunded, unfortunately sale items are final sale.

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Return Policy

To start a return, please contact us at:

Business@purelyfly.com

Return Requirements:

• Must be requested within 14 days of delivery

• Items must be unworn, unwashed, and in original condition

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To complete your return, we require a receipt or proof of purchase. 

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.

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Cancellation Policy

Orders may be canceled within 24 hours of purchase, as long as they have not been processed or shipped.

To cancel an order, contact us immediately at:

Business@purelyfly.com

If your order has already been processed or shipped, you will need to follow the return process after receiving your item.

Late or missing refunds (if applicable)